Refund policy

Return and Refund Policy

Thank you for shopping with us! We take pride in offering high-quality products, and we want you to be completely satisfied with your purchase. Please read our Return and Refund Policy below:

1. Manufacturing Defects

If you receive a product with a manufacturing defect, you are eligible for a return or refund within 7 days from the date of delivery. To be eligible for a return or refund, the product must be in its original condition and packaging. Please contact us immediately upon discovering the defect, providing details of the issue and photographic evidence if possible. Once approved, we will guide you through the return process.

2. Change of Mind / Incorrect Size

We do not offer returns or refunds for products if you change your mind, purchase the wrong size, or for any other reasons unrelated to manufacturing defects. Please ensure you review your order carefully, including product size and specifications, before finalizing your purchase.

3. Care of Products

We are unable to offer refunds or returns if the product is damaged due to improper care. Please follow the care instructions provided to ensure the longevity of your product.

4. How to Initiate a Return or Refund

To initiate a return or refund for a product with a manufacturing defect, please contact our customer service team at azzaragems@gmail.com within 7 days of receiving your order. Provide your order number, description of the issue, and any supporting photos. Once your return is approved, we will issue a return label and provide further instructions.